Product Returns:
Goods purchased from Threads For Thought may be returned for a refund within 14 days of the order shipment date with a valid RMA number. Goods returned after 14 days but not exceeding 30 days from the shipment date may be returned for store credit. All goods must be unused, unworn, unwashed and in possession of their original tags. At Threads For Thought's discretion, returns may be subject to a 10% re-stocking fee. Shipping charges included in the original order are nonrefundable, unless the product is determined to be damaged in manufacturing or transit, or shipped by Threads For Thought in error. 

Threads For Thought reserves the right to refuse a package for which an RMA number has not been provided. Prior to returning any product to Threads For Thought, please be certain to read the following guidelines in order to expedite the return process:

1. Obtain an RMA number from our customer service department (see contact information below). Please have your invoice available when you call.

2. When returning products which show manufacturing damages, please include a memo listing your contact information, RMA number and a description of the problem with the item.

3. The return must be made within the allotted return time period of 14 days after the shipment date (30 days for store credit).

4. Returned items must include all accessories that were originally shipped. Items also must be in a re-saleable condition, otherwise credit is at our discretion.

Delivery and Inspection:
Customer must inspect arriving shipments and report errors in shipment promptly. Specifically, visible shipping damage and shortages must be reported to Threads For Thought within two business days after delivery. Concealed shipping damage or shortages involving cartons received intact must be reported within ten days after receipt.

Invoice Discrepancies:
Invoice disputes involving alleged shortages must be reported within two weeks after the original invoice date. Threads For Thought will gladly provide all documentation including packing slips, proof of delivery, etc.

Title and Risk of Loss:
If the customer reports damages or shortages in shipments within the time period noted above, Threads For Thought will bear the risk of loss. If the customer fails to report damages in the manner described above, he/she will bear the risk of loss.

Still have return, shortage or invoice discrepancy questions? Please contact our customer service department:

Toll-Free: 1-816-421-2800
Fax: 212-937-2131
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Hours: 9:00 a.m. - 5:00 p.m. (Monday-Friday)